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  • What is the 7-day unconditional return policy?
    According to Article 25, Chapter III, of the Law of the People's Republic of China on Protection of Consumer Rights and Interests, consumers have the right to return products purchased through online shopping, television shopping, telephone shopping and postal shopping within 7 days (starting from the day they receive the product) without providing any reason. However, this Article does not apply to the following types of product:
  • What should I do if I am getting inundated by spam messages?
    According to Chinese regulations, pushing commercials and advertising promotions to consumers without their consent can be illegal. China Consumers Association therefore would like to kindly remind all consumers who receive illegal advertising promotion to maintain records of this and call 12321, the hotline of the Center for Dealing with Online Bad Information and Complaint of Spam, to report and file complaints. Taking the above action will curb the illegal pushing of commercial information, and protect your personal information security.