Enterprises directly under the administration of the government of Beijing are an essential element to city operations. In the reform of swift response to public complaints, they have been dedicated to serving the people and staff, and taken proactive measures to address complaints before they are raised and resolve issues at the source. They have constantly improved themselves, worked hard to push the boundaries, promoted the adoption of digital and smart technologies in the governance of state-owned enterprises and developed public service mechanisms with the characteristics of state-owned enterprises. All this has given a strong impetus to the high-quality of enterprises and also demonstrated their responsibility and mission as state-owned enterprises.