The innovative "hotline+grid-based management" model represents a major exploration in taking proactive measures to address complaints before they are raised. With a focus on improving people's well-being in seven aspects and meeting their expectations for a better life in five areas, Beijing has brought into full play the complementary role of grid-based management and the mechanism of giving swift response to public complaints through standard alignment and data sharing in order to better address the people's concerns and specific matters.It has adopted new systems, models and methods for social governance, improved law-based, precision and participatory city governance with meticulous efforts, promoted deep integration of management and services, and strengthened primary-and community-level governance to ensure sound and refined governance.