Several domestic and international guests shared their own experience of Beijing's "Swift Response to Public Complaints (SRPC)" at the closing ceremony of the 2024 Beijing Forum on SRPC, held on the afternoon of December 19. 

Erik Robert Nilsson, editor at China Daily and winner of Chinese government friendship award, shared his story. While filming the documentary on SRPC "Hotline Beijing", he was impressed by a computer scientist who, after earning a PhD in the U.S., returned to China to help build the technological infrastructure for the hotline. "He believes strongly that this is the future of global governance."

Nilsson compared different urban governance models, stating that, when citizens have complaints in many other cities, they need to go to relevant government departments to communicate face-to-face, or they can only call the hotline.

"The Beijing hotline integrates the human touch with the technological component. When we call the hotline, we can talk to a real human. I think this is part of the wonderful innovation of the Beijing model," said he.

What is vital for foreigners is the language accessibility of the hotline. He said that by operating in eight languages, the hotline shows that Beijing is doing its utmost to be inclusive for people from around the world.

Nilsson also expressed his hope to popularize 12345's functions among foreigners, not only as a platform for expressing demands, but also for obtaining information, policies and making suggestions.