What is 12345 hotline?

All sub-districts, communities, functional departments, and public service enterprises are connected through this phone number to easily help you!

The 12345 Online is a non-emergency service channel. For emergency assistance within China,

please call the following emergency hotlines:

110 (police), 119 (fire), 120 (medical emergencies), or 122 (traffic accidents).

Services for Individuals

consultation for transportation, residence, living, medical services, employment needs, etc.

Services for Enterprises

consultation for registration and changing enterprises, application for social insurance registration, etc.

Procedure:
Dial 12345 hotline
According to your needs, press 1 to select personal services, press 2 to select corporate services
Get answered by the authority in charge of citizen hotline services

No answer can be given promptly

Answer can be given by the operator

The case is sent to another authority in charge
Receive reply
The status of the processing of the cases and satisfaction level of inquirer will be checked in a follow-up
Receive reply
Contact Us:
Languages Available:

The services are available in eight languages including English, Korean, Japanese, German, French, Russian, Spanish and Arabic.

北京市人民政府

Copyright ©The People's Government of Beijing Municipality.

All Rights Reserved.

Registration Number: 05060933

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