On October 11, ahead of the 2026 Beijing Forum on Swift Response to Public Complaints, dozens of international guests visited the Beijing Citizen Hotline Service Center. Through a guided tour and presentations, they gained firsthand insight into the transformation of Beijing's urban governance and the results achieved.

Ismael Peña-López, Professor of Law and Political Science at the Universitat Oberta de Catalunya (UOC), thinks that the whole system is built around improving things. It's not just about the solution to one isolated problem, but how people can learn from a single problem to transform the whole citizen service system.

(Source: CRI Online)