On October 11, ahead of the 2026 Beijing Forum on Swift Response to Public Complaints, dozens of international guests visited the Beijing Citizen Hotline Service Center. Through a guided tour and presentations, they gained firsthand insight into the transformation of Beijing's urban governance and the results achieved.

Georgios-Konstantinos Giannaros, First Deputy Mayor of Athens, Greece, believes that the way that Beijing handles each problem and asks for feedback after the requests have been resolved shows how much the city cares for and respects the citizens' needs.

(Source: CRI Online)