The 12345 Citizen Hotline is a public service hotline operated by Beijing 12345 Citizen Hotline Service Center for residents, businesses and foreigners around the city. It helps solve problems citizens may encounter in their work and daily life by means of voice calls, Internet services, big data system, etc.

Let's get a closer look at the hotline service center, a public service specialist for all in Beijing, through the lens of Croatian photographer Martin Stokic.

Photo shows working staff at Beijing 12345 Citizen Hotline Service Center [Photo by Martin Stokic, Croatia] 

Photo shows a staff worker on the phone at Beijing 12345 Citizen Hotline Service Center [Photo by Martin Stokic, Croatia]

Photo shows a staff worker walking through the clean and tidy lobby at Beijing 12345 Citizen Hotline Service Center [Photo by Martin Stokic, Croatia]