On October 11, ahead of the 2026 Beijing Forum on Swift Response to Public Complaints, dozens of international guests visited the Beijing Citizen Hotline Service Center. Through a guided tour and presentations, they gained firsthand insight into the transformation of Beijing's urban governance and the results achieved.

Giorgio Gilardi, Mayor of Ascona, Switzerland, thinks that the 12345 Hotline is a great solution to help the government get closer to the citizens. He believes this modern technology points to a promising future. It is a very timely and fantastic initiative.

(Source: CRI Online)