On October 13, Kerry Brown, an honorary professor at Edith Cowan University's School of Business and Law in Perth, Australia, spoke at the closing ceremony of the 2026 Beijing Forum on Swift Response to Public Complaints. Brown remarked that the "Swift Response to Public Complaints" reform offers valuable insights into building more inclusive communities by fostering collaboration among governments, businesses and communities and strengthening community governance.

Brown noted that collaborative governance is an important indicator of how effectively a government responds to public concerns. The "Swift Response to Public Complaints" reform involves a range of stakeholders in discussions about community affairs, the implementation of initiatives and service delivery, with community capacity building playing a crucial role. Strengthening community members' knowledge and skills, along with their willingness to participate and sense of responsibility, can encourage residents to work with governments towards shared goals. Digital technology also opens up new opportunities to broaden public participation, strengthen governance capacity and develop innovative approaches to service delivery.

Brown added that effective community governance requires residents to take part in both planning and implementation. The practices of the "Swift Response to Public Complaints" reform reflect a broader approach to governance, moving beyond individual requests such as "fixing the pothole in front of my house" or "fixing a leak in my home" towards building better, more inclusive communities.

Brown also emphasized that effective communication, a thorough understanding of community needs and interests, and a stronger sense of belonging and responsibility among participants are all essential to effective community governance. She added that integrating digital technology, multi-stakeholder participation, and public services can make governments more responsive and support shared community development.