Recently, the Beijing Citizen Hotline Service Center added sign-language service agents to the 12345 Citizen Service Hotline, providing people with hearing impairment and language disorders in need with sign-language services.

From May 18, users may access to real-time communication with professional sign-language agents via high-definition video call by logging into the "Public Complaint" (民意直通) section of the Official WeChat Account of "Beijing 12345" and tapping the "Sign-language Video Service" (手语视频服务) on the page of "Personal Affairs" (个人办事), which leads to the dedicated section for customized video service immediately.

Receiving the complaints, sign-language agents will record the content in real time, tag them as complaints from specific groups, and accurately transfer them to relevant organizations at once, who would contact the users through proper measures and resolve the problem after seeing the tag. Just like other complaints, the time limit to handle the complaints received through the "Sign-language Video Service" depends on the level determined by its category. When faced with emergency needs such as medical first aid and psychological crisis of persons with disabilities, the 12345 Hotline Service Platform will immediately turn on the incident response mechanism, swiftly transferring the demand to local communities and professional medical institutions, while collaborating with public security departments for necessary assistance.

(Source: Beijing Daily)