On March 14, a film-screening seminar titled "Beijing at Your Service" was held at the Capital Cinema, Joy City Xidan. More than 100 participants from 41 different countries attended, including foreign faculty members and foreign students from Beijing's universities, representatives of foreign embassies in China and foreign enterprises, users of the International Web Portal of Beijing, and followers of the WeChat official account "BeijingService".

Starting from February 18, the documentary film "Hotline Beijing" began its nationwide release. The film focuses on the innovative practices of the "Swift Response to Public Complaints" reform and the common governance issues faced in megacities worldwide. Through a documentary filming style, it features real footage, real people, and real experiences to tell vivid stories that are close to the lives of ordinary residents, depicting the dynamic process of how a single hotline has driven governance reform in a megacity like Beijing.

Foreign guests are attentively watching the film. 

[Photo by Zhang Hexuan]

After the screening, the attendees shared their thoughts.

Alma Nelley, a Mexican student at Beijing International Studies University, was particularly moved by the story about coordinating residential parking spaces. She noted that parking difficulties are common urban governance issues in major cities around the globe. She was impressed by how grassroots workers coordinated the needs of different people to resolve residents' parking issues. Nelley remarked, "The 12345 hotline values every individual's concern and serves everyone. This is truly amazing!"

Bryan Allen, a British faculty member at the Minzu University of China, shares his thoughts on the film.

[Photo by Zhang Hexuan]

Jenny, a German citizen and the founder of Tada (a company), Bryan Allen, a British faculty member at the Minzu University of China, and Kelly Castro de Araujo, a Brazilian student at the Communication University of China, were all deeply impressed by the story of installing elevators in old residential buildings. Jenny remarked, "The 12345 hotline is truly very useful." Bryan realized that "The government is genuinely responding to residents' needs and helping them solve problems." Kelly noted, "There were so many obstacles, yet they still managed to resolve the issue and satisfy the elderly residents. It was really touching and my eyes welled up with tears."

Nguyen Hai Bao Tram, a Vietnamese student at Peking University, fondly recalled her personal experience with the 12345 hotline. "At that time, I was about to graduate and wanted to learn more about the process for obtaining a work permit. The 12345 hotline's operator provided me with all the information I needed, and I was truly grateful."

Nazmus Sakib from Bangladesh recognized the hotline's potential for international adoption. He said that other countries should learn from this service model, emphasizing, "This would make the whole world more convenient."

Youandi Berrenstein, Second Secretary of the Embassy of the Republic of Suriname in China, is taking a commemorative photo.

[Photo by Qu Yi]

Youandi Berrenstein, Second Secretary of the Embassy of the Republic of Suriname in China, recognized Beijing's efforts in contributing to economic prosperity, attracting top talented minds, and fostering international exchange through the excellent foreign-related services of the 12345 hotline.

Foreign students at the Beijing Institute of Technology are posing for a group photo in front of the film's promotional stand.

[Photo by Qu Chang]

(Source: CRI Online)