Travel Easier with Daxing Airport Expanding Language Support

english.beijing.gov.cn
2025-11-22

Beijing Daxing International Airport (PKX) and Beijing Foreign Studies University have further expanded their "three-way call" service for international passengers. The number of offline service points has increased from one to four, covering areas such as international and domestic check-in and waiting lounges within the terminal building.

By establishing a dedicated hotline with Beijing Foreign Studies University, the airport staff can ask student interpreters majoring in translation for assistance when encountering situations requiring foreign language interpretation. These students deliver real-time translation of passenger requests and airport responses, effectively leveraging the university's foreign language expertise to meet the inquiry needs of international passengers in practical ways.

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The service currently offers real-time interpretation in eight languages: English, Japanese, Korean, French, Spanish, Arabic, German, and Russian. In-person service points are located at the Passenger Service Center at E Zone on Level 4, the International Zone West Side Counter on Level 3, the East Counter in the Central Core Area of the Mixed Flow Zone on Level 2, and the "Beijing Service" airport service counter on Level 1. The hotline +86-010-96158 also provides this service. Among these, English telephone interpretation is available 24/7, while service in the other seven languages is offered from 9:00 to 17:00 daily.

In addition, Daxing Airport has introduced AI translation devices at the "Beijing Service" airport service counter, providing intelligent translation through face-to-face voice input. The airport has also set up dedicated functional zones covering comprehensive services, transportation, payment, and cultural tourism, making travel more efficient and convenient for international passengers.

(Source: Beijing Daily App)

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