The Forbidden City (Palace Museum) was built over 600 years ago and is the crown jewel of the Central Axis. Stepping behind its iconic red walls and gazing up at the shimmering yellow tiles is like stepping back in time. The vicissitudes of history and the dignity and solemnity of China's imperial past can be discovered here. The architectural complex's central road serves as its central axis and divides five sections on the east and west sides. Generally, it consists of two areas, namely the Outer Court in the south and the Inner Court in the north. The Forbidden City embodies China's relentless pursuit of the ideal urban order and governance for its capital city.

Around the majestic stronghold of the Forbidden City are the old urban areas and the traditions within them, forming a strong contrast. Urban governance in Beijing now places strict demands on both urban renewal and protection of old areas.The "Swift Response to Public Complaints" is an innovative measure to resolve "seven accesses and five expectations", aimed at responding quickly, governing efficiently, and effectively resolving the kinds of issues real people face from day to day.