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Swiftresponsetopubliccomplaints

Opening Ceremony and Main Forum December 18, Morning

Presentation of reform outcomes

Compilation of Research Papers on Beijing Swift Response to Public Complaints (2024)

english.beijing.gov.cn

2024-07-16

Compilation of Research Papers on Beijing Swift Response to Public Complaints (2024)

Theoretical Studies on Making a Swift Response to Public Complaints (2024)

Compilation of Theoretical Research Outcomes from Beijing's Reform on Swift Response to Public Complaints (2024)
Behind the Vibrancy: Self-renewal of a Megacity of 21 Million People

In Beijing, everyone is a participant in city governance and the 12345 hotline connects all the sub-districts, neighborhood offices and public service enterprises to serve the citizens at zero distance.
Report on the Work of the Government 2020 (part IV)

Improve the law-based, precision and participatory governance of BeijingWe will achieve new progress in comprehensive transit governance.We will build a We will build a"check box"performance evaluation system under which government services are rated by businesses and the people, thus urging governments at all levels to heighten their sense of responsibility and serving the people.