With the growing popularity of China as a destination for global tourists, the number of foreign nationals coming to Beijing for traveling, living, business activities, or studying has also been on the rise. To further enhance convenience for foreign visitors, Beijing has built a comprehensive service system. Considerate services are ensured at every step from pre-departure preparations and entry procedures, to in-city stay and sightseeing, and access to government services, all the way to a smooth departure. These help foreign nationals easily discover the charm of this international metropolis.

Step 1: Before Departure – Prepare in Advance and Enjoy Convenience Ahead of Arrival

Even before you set foot in Beijing, you can make all preparations via two major online platforms offered by the city.

One of them is the International Web Portal of Beijing, which supports 10 languages: English, Korean, Japanese, German, French, Russian, Spanish, Arabic, Portuguese and Italian. Here, you can easily access information in your preferred language. The newly upgraded "Traveling in Beijing" section features five columns – "Fancy Events", "Iconic Destinations", "Curated Shopping Choices", "Tasty Offerings", and "Essentials". It offers one-stop guides covering pre-arrival preparations, arrival tips, and many other possible scenarios including accommodation, transportation, sightseeing, shopping and entertainment in Beijing, helping visitors plan their trips. For those coming to Beijing for business purposes or studying, the website also provides clear guidelines on the related services, helping them understand all relevant processes.

At the same time, to make foreign visitors' trips to Beijing even easier, the Beijing Municipal Administration of Government Services and Data Management, in collaboration with Alipay, the Beijing Municipal Bureau of Culture and Tourism, the Beijing Municipal Commerce Bureau, the Beijing Municipal Tax Service, and other organizations, has launched the one-stop comprehensive service platform "GO BEIJING" on Alipay (international version). You can easily find it, register an account, and log in with a few taps to access 39 services covering a diverse range of scenarios. The platform supports seamless switching among 16 languages, including Chinese, English, Russian, Korean, and Arabic. Through this platform, you won't need to download multiple other Apps for the corresponding services. Additionally, you can claim in advance your gift package for traveling in Beijing, which contains various coupons for transportation, hotels, scenic attractions, and luggage storage, helping you save on your trip. The AI assistant "Jingjing" can also help plan itineraries, book tickets, and provide AI-powered guided tour services, making your trip in Beijing easier and worry-free.

Step 2: Upon Arrival – Airport Services at Hand

When you arrive at the Beijing Capital International Airport or the Beijing Daxing International Airport on an international flight, you will find the "Beijing Service" airport service counters located at the international arrival exit. These offer over 20 most-requested services across four major categories, enabling you to enjoy immediate assistance upon arrival and quickly adapt to the new environment.

Each service counter is equipped with multilingual, AI-powered visual translation devices, enabling smooth communication regardless of your native language. You can also obtain a local SIM card, download mobile payment Apps, and get on-site assistance to quickly activate mobile payment functions on your device for your stay in Beijing.

Heading downtown? Multiple transportation options are available. Notably, Beijing is the world's first city to support "Tap-to-Go" subway rides using five major international bank cards. You can simply tap your international bank card to take the subway. Interested in exploring Beijing's cultural and tourism highlights? Staff can help reserve tickets for attractions and provide route guidance. You can also receive the "Welcome to Beijing" gift package filled with brochures on cultural, sports, and commercial events to help you get to know the city.

Step 3: During Your Stay – Seamless Convenience Across All Scenarios

During your stay in Beijing, whether you are sightseeing, shopping, accessing relevant services, or living in the city, tailored convenient services are always available to make you feel at home.

"GO BEIJING" serves as your all-in-one travel companion in Beijing. The "Explore Beijing" section recommends unique scenic attractions, performances, exhibitions, sports events and creative cultural products. You can also find travel tips shared by international users to experience Beijing's charm. The "Beijing Services" section provides real-time policy interpretations, an event calendar and travel guidelines, with a shortcut to Beijing's 12345 hotline for round-the-clock assistance for any inquiries.

For payments, "GO BEIJING" has launched the exclusive "Travel Wallet" for foreign visitors, which doesn't require linking bank cards and incurs no transaction fees for spending in Beijing, boasting fast payment speed and wide coverage. You only need to open an account on "GO BEIJING" and transfer funds via cross-border/boundary remittance to make easy payments in the city. The service is currently available for visitors from 40 countries and regions.

At stores offering instant tax refunds in Beijing, you can enjoy the "tap-and-go" instant tax refund service via "GO BEIJING", with refunds credited to your account in as fast as 2 minutes. Tax refunds are available for payments made by credit cards, cash, and WeChat Pay.

The English version of Jingtong App is another user-friendly, barrier-free urban service platform for foreign residents in the capital city. Set your phone's system language to English, and the App will be automatically switched to English. You can upload your passport photo for automatic identity recognition, eliminating the need for manual input and enabling faster, more efficient login. The App encompasses over 30 most-needed services including hospital appointment booking, English maps and SIM card application reservations. It also features six scenario-based guides for investment, working, studying, daily life, traveling, and consumption, with clear workflows to help you address different issues in Beijing effortlessly.

Step 4: For Inquiries, Suggestions and Complaints – Efficient Feedback in Your Preferred Language in a Closed-loop Manner

During your stay in Beijing, you are encouraged to voice all your inquiries, suggestions and complaints. You can visit the "12345 Online" section on the International Web Portal of Beijing to leave messages in your preferred language. The platform supports 10 languages, including English, Korean, Japanese, German, French, Russian, Spanish, Arabic, Portuguese, and Italian. All messages are directly routed to Beijing's "Swift Response to Public Complaints" system, where relevant authorities collaborate to address issues efficiently and respond to reasonable requests promptly, helping foreign visitors feel a greater sense of belonging while living, working, or traveling in Beijing.