The documentary film Hotline Beijing, themed on the "Swift Response to Public Complaints" reform in Beijing, will be released on February 18.

Centered around the innovative practice of the "Swift Response to Public Complaints" reform, the film delves into common governance issues confronting megacities around the world. Featuring documentary filming techniques, it uses real-life footage, ordinary persons, and their experiences to tell vivid stories close to their daily lives. The director aims to portray a vigorous scroll of how "a hotline in Beijing" has catalysed reform in megacity governance.

The film selects seven main stories, including alleyway parking management, elevator installation in old buildings, growth process of a call center operator, the work of a local public servant, legislation on "swift response to public complaints" reform, field investigation by foreign journalists, and emergency rescue operations. The film employs an international language to tell the Beijing story of "the Governance of China" to the whole world. 

The film's director, Xu Jieqin, remarked: "In this megacity of over 20 million people, with more than 60,000 calls made every day, how are citizens' demands addressed? What kind of system underpins these efforts? What principles shaped the institutional design behind these achievements? The answers to these questions have been truly eye-opening for us, and we hope to share this sense of awe with our audience."

(Source: Beijing Municipal Administration of Government Services and Data Management)