Daxing International Airport Introduces Innovative 'Transfer Assistant' Program to Enhance Passenger Service Quality

english.beijing.gov.cn
2023-05-29

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[Photo via VCG]

Beijing Daxing International Airport has recently introduced the domestic "Transfer Assistant", a customized transfer guidance service for passengers. During the trial period, passengers arriving at Beijing Daxing International Airport can now experience swift and hassle-free transfer through this exclusive service. The "Transfer Assistant" provides personalized guidance, ensuring a seamless and convenient transfer process for all passengers.

The representative of Daxing International Airport stated that the "Transfer Assistant" is a personalized transfer guidance service designed to cater to different types of transfer passengers. This innovative service provides targeted guidance while recommending amenities such as takeaway services, hotels and lounges. By offering these recommendations, the "Transfer Assistant" ensures that passengers can enjoy an enhanced transfer experience at Daxing International Airport, with access to a wide range of convenient services.

According to reports, transfer passengers at Beijing Daxing International Airport can avail themselves of the comprehensive transfer guidance service offered by the "Transfer Assistant" through various online and offline channels. To access the service online, transfer passengers can activate it through the mini program on WeChat application or the dedicated application of Beijing Daxing International Airport; For offline access, upon arrival, transfer passengers simply scan the QR code of "Transfer Assistant" displayed at jet bridges, departure gates, transfer counters, on-site markings and signs, or consult transfer guides. Once passengers enter the platform and complete the user registration process, they only need to enter the flight number of their next journey and answer two related questions. The program will then provide exclusive transfer guidance services tailored to their specific needs, ensuring efficient and speedy transfers as well as streamlined customs clearance. Currently, the "Transfer Assistant" is exclusively available for passengers transferring within China, while the international transfer guidance service is still in development. In the future, Beijing Daxing International Airport will continue to prioritize the development of transfer service products, striving to enhance transfer efficiency and service quality, ultimately providing passengers better travel experience.

(Source: Daxing District People's Government of Beijing Municipality)


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