Hello, I am currently working in Beijing and need to apply for an electronic social security card. I have downloaded the official App called "eSSCard". However, when I try to register using the registration form, the App prompts an error message: "You have obtained the Notification Letter of Work Permit before 1, 2024. Please contact your employer's human resource department and submit the relevant applications." I have contacted the human resources department of my research institution, and they submitted the relevant documents two months ago. But I still can't register in the app and keep receiving the same error message. Please help me check the status of my application and give me feedback. Looking forward to your help. Thank you.
Hello. The staff from the department in charge tried to reach you by phone but only reached your voicemail, so we sent you a text message regarding this matter.
To log in to the Electronic Social Security Card system, you need to use your name and work permit. Based on the passport information you provided, we recommend that you check the validity of your work permit, renew and download it if necessary, and then try to log in again.
For questions regarding your work permit, please ask your employer's designated personnel to call 010-12333-2 for assistance.
For issues related to the Electronic Social Security Card, please provide a valid contact number or call 96066 (Chinese language services only) for further support to resolve the matter.
Thank you for your understanding and support!
Beijing Municipal Human Resources and Social Security Bureau