Over the 14th Five-Year Plan period, Beijing will apply additional sci-tech to its city government services, improving the digitalization and intelligence of its 12345 Citizen Hotline service. The city will also accelerate legislative procedures for an "immediate response complaint-handling" mechanism and comprehensively integrate channels for complaint handling to ensure that the person who takes the initial call is the one in charge of the case, setting in place a fair, precise and scientific mechanism.

As for digital government services, Beijing will coordinate the construction of a digital government platform, creating a complete chain linking the totality of administrative procedures from examination and approval, to services, supervision, law enforcement, and credit. Platform user ends will be unified in the government-integrated 2.0 update, promoting city services applications and realizing one-stop reporting, intelligent data deployment, departmental task distribution, and the instant notification of results.

Beijing will also apply and promote electronic seals during the 14th Five-Year Plan period, with electronification targets of 100 percent for government seals used in government affairs and 30 percent for those used in enterprise-related affairs.

The reform of municipal government functions will also continue in the 14th Five-Year Plan period. For all items related to business certifications and permits, the notification and promise system will be fully applied, which will also cover 30 percent of items in other fields. The number of required government approvals will continue to be reduced. Review systems for license renewal, administrative expenses, and policy implementation will all be reformed, and reforms will advance in the Integrated National Demonstration Zone for Opening up the Services Sector and the China (Beijing) Pilot Free Trade Zone (the "two zones") for separating permits from business licenses and for the "one integrated license". In-process and ex post supervision will be strengthened, the scope of oversight extended for randomized inspector and inspection-target selection, and the release of results expedited. The rate of coverage will be no less than 90%.

Deepening the standardization of government services, Beijing aims for 90 percent of its services to be accessible from any service center across the city and for 140 personal and corporate services to be accessible from any province nationwide. In line with the comprehensive services window 2.0 reform, the Beijing-Tianjin-Hebei region and Xiong'an New Area's inter-provincial government services desks will be opened. At the same time, Beijing will focus on the development of "two zones" to promote reforms and build an international high-end talent service area.

(Note: Content source is from Beijing Daily.)