What should I do if the green code does not appear on my Health Kit after testing negative?

This problem may occur when testing agencies fail to report the nucleic acid testing result to the Beijing or national nucleic acid test information platform in time. The nucleic acid test should be taken at regular medical institutions or qualified third-party testing agencies. You may check the testing agencies included in the national platform via the mini-program "national government service platform" (国家政务服务平台).

If you are unable to see your nucleic acid testing results on Beijing Health Kit after you have taken the test, you are advised to consult the testing agencies and ask them to upload the results to the Beijing or national nucleic acid information platform as soon as possible. Once you are able to find your negative result, you can re-declare your travel history and get rid of the pop-up alert.

Gentle reminder:
According to the epidemic prevention and control policies, a 48-hour negative nucleic acid testing result is required for entering Beijing. Therefore, please make sure to take the test in time. Please report any problem encountered, for example, by calling us on 12345.

(Source: Official website of the People's Government of Beijing Municipality)