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1. The Health Kit fails to display health status. 

 北京“健康宝”不显示健康状态 

In some cases, the result page of your health status on the Health Kit fails to load completely, such as not displaying the query result "No abnormal conditions", or photos, or anti-counterfeiting marquees.

在个别情况下,“健康宝”的本人健康状态查询结果页面出现局部白屏,如有的不显示“未见异常”四个字,有的不显示照片或者没有防伪跑马灯。 

Possible causes: insufficient storage of the mobile phone.

造成这种情况原因:主要是因为用户手机缓存不足。

Solutions: when this problem occurs, you can restart the phone to clear cache before re-accessing the Health Kit. You can also clear cache manually via relevant features on your phone before re-accessing the Health Kit.

处理方法:当出现这种问题时,建议重启手机释放缓存资源后,再尝试打开“健康宝”小程序。或通过手机相关功能及时清理缓存资源后,再尝试打开“健康宝”小程序。

2.The Health Kit fails to display the Green Code for itinerary verification when you enter or return to Beijing. 

进返京时,“健康宝”行程核验无法正常获得绿码 

Possible causes: "Beijing" was not filled in the form for itinerary verification, or the travel information on the itinerary was incomplete, not the same as the information on the travel itinerary card.

造成这种情况原因:可能是行程核验时未填写北京,或行程未填写完整,与行程卡显示不符。

Solutions: fill in "Beijing". If you forget or are uncertain about your recent itinerary, you can click the "Click to Query" button at the bottom of the page to check your itinerary. When filling your itinerary, make sure it is the same as the query result.

处理方法:填写北京。如果忘记或不确定近期行程,可点击页面底部提示中的“点击查询”,填写行程时要保持与查询结果一致。

For more specific information, please refer to the User's Guide to the Health Kit (Jiankang Bao) for Foreign Nationals.