"What is my social insurance status?" "How do I make a hospital appointment in Beijing?" "What is the proportion of medical insurance reimbursement?" Do you know how to quickly solve the issues you face in your daily life? Hopefully, you can check this practical Beijing Service Directory when you are in need. If you cannot get through some hotlines and or you are making a call with a mobile phone number registered outside Beijing, you may need to add the Beijing area code (010) to the number you dial. In addition, some numbers may be updated and replaced, so please refer to the real-time updated information on the official website.
Complaint Hotlines
Price complaint: 12358
Urban management complaint: 96310
Electricity complaint: 12398
Water service complaint: 96116
Food and drug complaint: 12331
Environmental complaint: 12369
Travel complaint: 12301
Safety production complaint: 12350
Disciplinary inspection and supervision complaint: 12388
Reporting Center for Illegal and Harmful Online Information: 67196565
Safety Production complaint (regarding fireworks and firecrackers): 12350
Air quality consultation hotline: 66172849
Children's service hotline of Beijing Women's Federation: 16806161
Elevator safety complaint (Beijing Municipal Market Regulation Administration): 12365
Hotlines Concerning Social Insurance and Provident Fund
Customer service hotline concerning social insurance: 12333
Service hotline concerning social security cards: 96102
Universal helpline: 12345 (12345 is a "magical" phone number which you can dial for almost all the big and small issues you encounter in Beijing! In addition to consulting, you can also make complaints via this number.)
Taxi-booking Hotlines
Beijing Taxi: 96106/96103/96109
Didi 400-000-0999
Kuaidi Car-hailing: 400-000-2666
eHi Car Rental: 400-888-6608
Shenzhou Car Rental: 400-616-6666
Ticket Reservation Hotlines for Trains and Airplanes
Train ticket hotline: 95105105 (train tickets can also be purchased via 12306.cn)
Air China: 010-95583
China Eastern Airlines: 010-95530
China Southern Airlines: 010-95539
Hainan Airlines: 010-95339
Police/Emergency/Report Hotlines
Fire: 119
First Aid: 120
Emergency: 110
Traffic accident: 122
Anti-corruption reporting hotline of CPC Central Commission for Discipline Inspection/Beijing Commission for Discipline Inspection: (010) 12388
Hotlines Concerning Child Education
Beijing Municipal Education Commission: 66074354
Xicheng District Education Commission: 66201155/66200806
Dongcheng District Education Commission: 87022177
Chaoyang District Education Commission: 85851085
Haidian District Education Commission: 88487306
Shunyi District Education Commission: 69444324
Fangshan District Education Commission: 89359568
Daxing District Education Commission: 69243338
Mentougou District Education Commission: 69842564
Fengtai District Education Commission: 63811971
Huairou District Education Commission: 69624340
Shijingshan District Education Commission: 68872844
Miyun District Education Commission: 69041752
Yanqing District Education Commission: 69143122
Tongzhou District Education Commission: 69546339
Changping District Education Commission: 69742570
Hospital Reservation Hotlines
Peking Union Medical College Hospital: 65296114
Beijing Tongren Hospital: 58269911/58265798/58266699
Beijing Obstetrics and Gynecology Hospital: 65250731 (West Wing), 85976699 (East Wing)
Beijing Hospital: 85132266
China-Japan Friendship Hospital: 84205566
Beijing Ditan Hospital: 84322000
Beijing Hospital of Traditional Chinese Medicine: 52176852/52176677
Beijing Children's Hospital: 68028401
Peking University First Hospital: 66551122
Beijing Jishuitan Hospital: 58516688
Fuwai Hospital, CAMS & PUMC: 88398866
Beijing Anding Hospital: 58303035 58303037
Maternity and Children's Hospital of Peking University First Hospital: 66551122-3203
Peking University Third Hospital: 82266699
Peking University School and Hospital of Stomatology: 62179977/62173402
Peking University Sixth Hospital: 82801984
Beijing Cancer Hospital: 88121122
Beijing Shijitan Hospital: 63925588
Xiyuan Hospital of CACMS (China Academy of Chinese Medical Sciences): 62875599
Beijing Chao-yang Hospital: 85231000
Beijing Anzhen Hospital: 64412431-2260
Capital Institute of Pediatrics: 85695555
Beijing Youan Hospital: 83997599
Chinese PLA General Hospital: 68182255
Xuanwu Hospital, Capital Medical University: 83198899
Guang'anmen Hospital, China Academy of Chinese Medical Sciences: 83123311
Beijing Friendship Hospital: 63138585/63134411
Beijing Tiantan Hospital: 67056565
Rights Protection and Complaints
Consumer complaint hotline: 12315
Chaoyang District: 84912315
Haidian District: 62612315
Dongcheng District: 64012315
Xicheng District: 66512315
Fengtai District: 63712315
Shijingshan District: 88912315
Tongzhou District: 69512315
Daxing District: 60212315
Shunyi District: 89412315
Changping District: 80112315
Pinggu District: 69912315
Miyun District: 89012315
Huairou District: 69612315
Yanqing District: 61112315
Fangshan District: 69312315
Mentougou District: 69812315
Coach Stations
Long-distance Bus Ticket System: 4006008080
China International Passenger Transport Center: 64451513
Lianhuachi Coach Station: 63464027
Muxiyuan Coach Station: 67267149
Bawangfen Coach Station: 67740320
Lize Coach Station: 63403408
Dongzhimen Coach Station: 64673094
Zhaogongkou Coach Station: 67229491
Huairou Coach Station: 69644337
Tianqiao Coach Station: 63183451
Hetan Coach Station: 69842714
Xizhimen Coach Stationl: 62173556
Liuliqiao Passenger Transport Hub: 83831716
Coach Station of Beijing South Railway Station: 63034307
Xinfadi Coach Station: 83726246
Beijiao Coach Station: 82846760
Daxing Coach Station: 61251414
Beijing Tongzhou Coach Station: 69542313
Sihui Coach Station: 65574804
Yongdingmen Coach Station: 63034307
Flight Service Inquiry Hotlines
24/7 customer services (local call): 010-96158
Beijing Capital Airport's service hotline: 010-96158
Airport complaint hotline: 010-96158
Airport bus hotline: 010-64594375/76
Parking Reservation Hotlines
No. 1 Parking Lot of Beijing Capital Airport: 010-64540814
No. 2 Parking Lot of Beijing Capital Airport: 010-64595535
No. 3 Parking Lot of Beijing Capital Airport: 010-64558552
Hotlines of Airport Taxi Dispatch Stations
Terminal 1 and Terminal 2 of Beijing Capital Airport: 010-64596539
Terminal 3 of Beijing Capital Airport: 64559992
Airport metro service hotline (reservation telephone number for accessibility services): 010-68345678
Hotlines Concerning Processing of Temporary Boarding Certificates
Terminal 1 of Beijing Capital Airport: 010-64597459
Terminal 2 of Beijing Capital Airport: 010-64597459
Terminal 3 of Beijing Capital Airport: 010-64530015
Hotlines of Medical Emergency Stations
Terminal 1 of Beijing Capital Airport: 010-64540999
Terminal 2 of Beijing Capital Airport: 010-64591919
Terminal 3 of Beijing Capital Airport: 010-64530120
Service Hotline for Verification of Civil Aviation Electronic Tickets
4008158888
Customs Consulting Service Hotline
010-12360
Customer Service Hotlines of Express Delivery Services
SF Express: 95338
Shentong: 95543/4008895543
YTO: 95554021/69777888
Yunda: 95546/400-821-6789
EMS: 11183
China Post (for parcels): 11185
Deppon: 95353
ZTO: 95311
JD.com: 4006-033-600
TTK Express: 4001-888-888
Best Express: 400-956-5656
ZJS Express: 400-6789-000
Quanfeng Express: 400-100-0001
China Railway Express: 95572
China Postal Express and Logistics: 11185
China Post (for mails): 11185
Customer Service Hotlines of Banks and Insurance Services
Bank of Beijing: 95526
Bank of China: 95566
Agricultural Bank of China: 95599
China Construction Bank: 95533
ICBC: 95588
China Merchants Bank: 95555
China CITIC Bank: 95558
Bank of Communications: 95559
SPD Bank: 95528
China Everbright Bank: 95595
China Minsheng Bank: 95568
Huaxia Bank: 95577
Ping An Insurance: 95511
PICC: 95518
China Life: 95519
CPIC: 95500
NCI: 95567
Alipay: 95188
Hotlines of Food Delivery Services
Ele.me: 1010-5757
Pizza Hut: 4008-123-123
KFC: 400-882-3823
McDonald's: 400-851-7517
Dicos: 400-630-9907
Papa John's: 400-810-7272
Yoshinoya: 400-819-7197
Zhen Kung Fu: 400-692-7927
Inquiry Hotlines for Settlement and Residence Permits
Beijing Public Security Bureau: 85225050
Dongcheng Branch: 84081114
Xicheng Branch: 83995110
Chaoyang Branch: 85953400
Haidian Branch: 82519110
Fengtai Branch: 63811993
Shijingshan Branch: 68873814
Mentougou Branch: 69842494
Huairou Branch: 69622201
Changping Branch: 69746110
Tongzhou Branch: 69542623
Shunyi Branch: 69440212
Daxing Branch: 69243071
Fangshan Branch: 81389110
Pinggu Branch: 69962608
Yanqing Branch: 81198020
Miyun Branch: 69045456
Branch in Beijing Economic and Technological Development Area: 67881416
(Source: Beijingtong Elderly and Disabled Pension Card Service Center, Official Website of the People's Government of Beijing Municipality, official website of hospitals, etc.)