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Since the beginning of 2021, the traffic management system of Beijing has launched five reform initiatives meant to streamline administration, delegate power, improve regulation and upgrade services.

Initiative 1: launching the 12123 voice service hotline

On June 1, Beijing opened the 12123 voice service hotline on a trial basis. Citizens calling the hotline will have access to 25 traffic control services across four categories: information inquiry, business handling, consultations and complaints, and information changes. Especially the elderly who are not familiar with the Internet can gain access to traffic management services through the hotline instead of paying visits in person.

Initiative 2: pushing forward driver health examinations in the vicinity

For citizens who need to submit proof of physical conditions to apply for a motor vehicle driver's license, eligible medical institutions for such health examinations have been expanded from regimental and county-level medical institutions to various qualified medical institutions such as regional hospitals (or higher level), township health centers, community health service centers, and health examination centers. Altogether 141 community (township) hospitals and 51 hospitals at the county level and above across the city now may carry out health examinations for drivers and transmit data through the network, canceling previously required paperwork. The public now can apply for driver's license renewal and other services on the 12123 traffic management mobile app, and have new driver licenses directly mailed to their addresses.

Initiative 3: providing traffic management services in vehicle business financial institutions

Traffic management service stations are set up in certain auto financial service companies and commercial banks. While enjoying financial services such as vehicle loans and repayment, citizens can also have access to other services provided by the same financial institution that granted the loans, such as mortgaging and releasing of vehicle mortgage registration, without having to visit vehicle management offices in person.

Initiative 4: expanding traffic management services in 4S stores 

Full-process services such as vehicle purchase, license plate number selection, and registration are provided for minivans made in China at motor vehicle sales companies. Vehicle buyers do not need to visit vehicle management offices for registration, significantly reducing the time required for this procedure.

Initiative 5: launching pilot hotline on administrative and legal services 

The traffic management system of Beijing works with Beijing Municipal High People's Court to run pilots for one-stop remote assistance when handling motor vehicle seizures and releases in cases involving Beijing Municipal High People's Court and the people's courts in the districts of Chaoyang, Fengtai and Shijingshan. Court staff no longer need to visit vehicle management offices in person for legal documents processing.

(Note: Content source is from Beijing Traffic Management Bureau)