To Beijing Electric Power Company, SGCC,
In order to optimize and promote the business environment of the city, protect the legitimate rights and interests of power supply/utilization parties, and carry out the compensation processing of user loss caused by power failure, the related requirements are hereby notified as below:
I. In accordance with relevant provisions of Electricity Law of the People's Republic of China, Electric Power Supply and Utilization Rules, Rules of Power Supply Business and other laws, regulations and rules, if the times or frequency of power failure of power supply enterprises exceeds the mandatory standard, they shall compensate the users no matter whether the user suffers from any loss.
II. Your company shall formulate specific implementation regulations in accordance with laws, define and refine the compensation scope, compensation standard, compensation process and other contents, and explicitly stipulate these contents in the power supply contract, so as to improve the service quality and safeguard the user's rights.
Beijing Municipal Commission of City Management