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FAQs
  • What should I do if my legitimate rights as a consumer have been infringed?
    We would like to kindly remind all consumers to keep your purchase receipts. If you discover that your legitimate rights as a consumer have been infringed, please dial 12315 to report and file your complaint on a timely basis.
  • What should I do if I am getting inundated by spam messages?
    According to Chinese regulations, pushing commercials and advertising promotions to consumers without their consent can be illegal. China Consumers Association therefore would like to kindly remind all consumers who receive illegal advertising promotion to maintain records of this and call 12321, the hotline of the Center for Dealing with Online Bad Information and Complaint of Spam, to report and file complaints. Taking the above action will curb the illegal pushing of commercial information, and protect your personal information security.